Grievance Redressal

Email support@qrtolead.com with your registered email, business name, order or payment ID if relevant, the issue, and the resolution requested. We ordinarily acknowledge a complaint within 2 business days and aim to resolve it within 7 business days.

If the first response does not resolve the issue, reply with “Grievance escalation” in the subject line and reference the original support request. The Grievance Officer for QRtoLead can be contacted at support@qrtolead.com, +91 96983 09444, or by post to Aadhi Infotech, 97A/12, Chinnappa Complex, Vellore Main Road, Arcot, Ranipet District, Tamil Nadu - 632503, India.

We aim to acknowledge an escalation within 2 business days and resolve it within 15 business days, subject to the complexity of the issue and any information required from payment, messaging, or infrastructure providers.

Provide relevant screenshots, dates, transaction references, and previous ticket details. Do not provide OTPs, UPI PINs, card PINs, CVVs, passwords, or full card or bank-account credentials.

This process does not restrict any right available under applicable Indian law. If a payment issue remains unresolved, you may also contact the payment provider or your bank using its official grievance process. Consumers may use any statutory consumer grievance or dispute mechanism available to them.