Cancellation & Refund Policy

Cancel any time before your next billing date and you will not be charged again. Refund requests are accepted within 7 calendar days of a payment for the reasons listed below. Approved refunds are initiated within 5 business days and normally reach your original payment method 5 to 10 business days after that.

This policy governs paid subscriptions only. The Free plan has no charge and no billing date, so there is nothing to cancel and no payment to refund. You may stop using a Free workspace at any time.

You may cancel an active subscription from the billing section of your QRtoLead dashboard or by emailing support@qrtolead.com from your registered email address. Submit the cancellation before the next billing date to avoid the next renewal charge.

Cancellation normally takes effect at the end of the current paid billing period. You may continue using paid features until then. Cancelling a subscription does not automatically refund the current billing period.

A refund request is eligible for review when it is submitted within 7 calendar days of the relevant payment and concerns: a duplicate charge; an amount charged incorrectly by us; paid access that was not provisioned within 24 hours and could not be restored after support was contacted; a charge made after a cancellation was confirmed before the renewal date; or another refund required by applicable law.

We do not ordinarily provide refunds for unused time, low usage, a change of mind after paid access was delivered, failure to cancel before renewal, dissatisfaction with third-party services, leads or sales not achieved, or an account restricted for a material breach.

Email support@qrtolead.com from the registered account email with the business name, transaction or payment ID, payment date and amount, and a short explanation. Do not send card, UPI PIN, OTP, or banking passwords.

We will acknowledge the request within 2 business days and ordinarily decide it within 5 to 7 business days after receiving all required information. If approved, we will initiate the refund to the original payment method within 5 business days.

After initiation, the payment gateway, bank, or card network may take an additional 5 to 10 business days to credit the amount. We cannot send a refund to a different payment method. Applicable taxes will be adjusted in accordance with Indian tax law.

If a payment fails but your account is debited, the bank or payment provider will usually reverse it automatically. If the amount has not returned within 5 business days, contact us with the payment reference. A successful duplicate payment is reviewed under the eligibility rules above.

Please contact us before filing a payment dispute so we can investigate and provide a direct resolution. This does not limit any statutory right available to you. For unresolved requests, follow our grievance process or contact support@qrtolead.com, +91 96983 09444, or 97A/12, Chinnappa Complex, Vellore Main Road, Arcot, Ranipet District, Tamil Nadu - 632503, India.